These terms are the agreement between you and Seneschal. They are written to be read, not to be skimmed past. If anything here is unclear, ask before you agree to it.
"Seneschal", "we" and "us" mean Seneschal HQ LLC, a Washington limited liability company based in Arlington, Washington, which operates the Seneschal application at app.seneschalhq.com. "You" means the person or firm holding the account. You must be at least eighteen years old. If you accept these terms for a brokerage, you confirm you are authorised to bind that brokerage.
Seneschal is software for licensed real estate brokers in Washington State. It reads your email and contacts with your permission, builds a daily briefing, tracks transactions against NWMLS forms and deadlines, and drafts written material for you to review.
Seneschal is not a law firm, a brokerage, a title company or a tax advisor. Nothing it produces is legal, tax or brokerage advice. Checklists, computed deadlines and form references are a working aid built from NWMLS forms and Washington practice. The contract in front of you governs, and your designated broker and your attorney govern over that.
Everything Seneschal drafts goes out over your licence and your name. You are responsible for:
You sign in through Microsoft or with an email address and a password. You are responsible for keeping that account secure and for everything done under yours, including anything done by other users on your account. Tell us promptly if you believe someone else has access.
One account is for one licensed individual. Seats on a team or brokerage plan are named, not shared. Sharing a single login among several agents is not permitted, and is also the fastest way to make your briefing useless.
You must be a human. Accounts registered by automated means are not permitted.
Seneschal only reaches your mailbox, whether it is Microsoft or Google, through permissions you grant, and only to do the things described in the privacy policy: build briefings, match documents to deals, file messages into folders, and send the messages you choose to send. You can revoke that access from your Microsoft or Google account at any time, or disconnect the mailbox in Settings, which will disable the features that depend on it.
Your contacts, transactions, documents and email history remain yours. We do not sell them, do not use your client information to market to anyone, and do not use your client data to train models for other customers. You can request an export or a deletion at any time.
You give us a limited licence to store, process, display and transmit that material for the purpose of running the service for you, and for no other purpose. We claim no ownership of it. That licence ends when the data is deleted.
Drafts, summaries and the help chat are generated by a language model. They can be confidently wrong. Treat every one as a first draft to verify. Do not forward generated text to a client without reading it, and do not rely on a generated answer for anything consequential.
Do not use Seneschal to send unlawful, deceptive or harassing messages; to publish advertising that violates fair housing law or NWMLS rules; to scrape or resell the service; to attempt to access another user's data; or to interfere with the service's operation.
Seneschal generates marketing copy. It does not check that a claim you make about a property is true. Publishing something inaccurate is on you.
Abuse or threats directed at anyone working on Seneschal will end an account immediately.
Seneschal HQ LLC and its licensors own all right, title and interest in the service, including every intellectual property right in it. Using Seneschal gives you a personal, non exclusive, non transferable right to use it in your own real estate practice while your subscription is current. It gives you no ownership of any part of it.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of the service, or to reuse any portion of its code or visual design, without written permission. You must ask before using the Seneschal name or logo for promotional purposes.
If you send us an idea, a suggestion or a bug report, we may use it to improve the product without owing you anything for it. That applies to the suggestion only, never to your data.
Paid plans, billing, taxes, renewals and cancellation are covered in the payment and subscription policy and the refund policy. Those documents are part of this agreement.
Your use of Seneschal is at your own risk. It is provided on an as is and as available basis. We aim to keep it running and to give notice before planned downtime, but we do not promise uninterrupted service and we do not offer a service level agreement.
Seneschal also depends on outside services, including Microsoft, Google, the NWMLS ecosystem and social platforms; when one of those changes or goes down, parts of Seneschal stop working until it is fixed.
Seneschal is a convenience, not a system of record for deadlines. Keep your own.
Seneschal is built from the experience of working brokers, but no software suits everybody. We make no guarantee that it will meet your particular requirements or expectations.
Features are tested before they ship, and like all software this one still has bugs. We track what is reported and work through the important ones, security and privacy first. Not every reported bug gets fixed, and we do not promise error free software.
Some features are released while they are still being finished, so brokers can use them sooner. Anything marked new, beta or early access may change or be withdrawn, and should not be relied on for anything you cannot check yourself.
Features change as the product develops. If we make a change that materially reduces what you are paying for, or that materially changes these terms, we will tell you by email before it takes effect, and you may cancel before it does. Continuing to use Seneschal after that date is acceptance of the new version.
You may cancel at any time from inside the app. We may suspend or end an account for non-payment, for a serious or repeated breach of these terms, or where required by law. Except where the law or the seriousness of a breach requires immediate action, we will tell you first and give you a chance to put it right.
After an account ends we retain your data for the period described in the privacy policy so you can export it or come back, then delete it.
You confirm that you are entitled to hold the client information you put into Seneschal and to have Seneschal process it on your behalf, and that doing so does not breach what you owe your clients, your brokerage or your MLS.
If someone brings a claim against Seneschal HQ LLC because of material you put into the service, because of something sent or published from your account, or because Seneschal was used from your account in a way these terms do not permit, you will cover the reasonable cost of defending that claim and any amount finally awarded. We will tell you about the claim promptly and let you take part in defending it. This does not apply where the claim is caused by our own breach of these terms.
Seneschal is provided as it is. To the extent the law allows, we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement.
You expressly understand and agree that Seneschal HQ LLC shall not be liable, in law or in equity, to you or to any third party for any indirect, incidental, special, consequential, punitive or exemplary damages, or for lost profits, lost business, lost goodwill, lost data or other intangible losses, even if we have been advised of the possibility of them, resulting from: the use of or inability to use the service; the cost of obtaining substitute goods or services; unauthorised access to or alteration of your data; the statements or conduct of any third party on the service; or any other matter relating to this agreement or the service, whether the claim is made in contract, in tort including negligence, or on any other basis.
To the extent the law allows, our total liability for all claims arising out of this agreement is limited to the amount you paid us in the twelve months before the claim.
Nothing here limits liability that cannot lawfully be limited.
In plainer words: choosing to use Seneschal means placing a bet on it. It is built carefully by someone who does this work for a living and depends on it himself. If the bet does not work out, that is on you rather than on us.
Washington State law governs this agreement, without regard to its conflict of laws rules. Disputes go to the state or federal courts serving Snohomish County, Washington, and both sides consent to that jurisdiction.
Entire agreement. These terms, with the privacy policy, the payment and subscription policy and the refund policy, are the whole agreement between you and Seneschal HQ LLC about the service, and replace anything said before them.
Severability. If a court finds part of these terms unenforceable, the rest still stands, and the unenforceable part is read as narrowly as it can be while still meaning something.
No waiver. If we do not enforce something straight away, we have not given up the right to enforce it later.
Assignment. You may not transfer your account or this agreement to someone else without our written agreement. We may transfer it to a company that buys or takes over the business, and we will tell you if that happens.
Notices. We reach you at the email address on your account. You reach us through Help and Support. Keeping your address current is your side of that.
Things outside anyone's control. Neither side is responsible for failing to meet an obligation because of something genuinely outside its control, such as a failure of the internet, of a hosting provider, of Microsoft or Google, or a natural event. This does not excuse paying money that is owed.
Use the Contact support section in Help & Support. Anything that needs to be in writing, put in writing there so there is a record of it.